The Field Services Division provides a reassuring presence on the streets of Conyers, working to keep our neighborhoods, schools and businesses safe. When a 9-1-1 call is made within the city limits, the Field Services Division is the first to respond.
The focus of the Field Services Division is both proactive and reactive. Through visible preventive control, the patrol officers work to reduce the occurrence of street crime. Thorough on-the-scene investigations help ensure a high criminal apprehension rate.
Other responsibilities of the Patrol division include:
- Making the city streets safer by reducing traffic congestion and accident hazards through systematic enforcement of traffic laws and ordinances;
- Providing assistance to motorists involved in accidents;
- Offering aid to victims and investigation of accidents;
- Direct crisis intervention with families and referral to agencies for legal, medical, social or humanitarian aid.
The City of Conyers Police Department uses Mobile Data technology through mobile data terminals, which are inside all police patrol units.
The Mobile Data terminals allow for wireless computer communications from police car to police car, and serve as a direct link to the Conyers 9-1-1 Center. The mobile data system allows officers to send and receive critical information instantly from a variety of city, state and federal databases.
Any action the officer takes on the mobile terminal automatically updates the 9-1-1 Center's computer, thus allowing the police dispatcher to always be aware of the status and location of each and every officer.
Mobile computer screens display all active calls for service within the City of Conyers. Not only can officers receive calls for service from the 9-1-1 Center, but may also self-dispatch their unit to a call for service, all without dispatcher intervention or voice communication.
An on-board mapping system allows officers to have map data at their fingertips. If the officer is not familiar with the exact location of the call, the on-board mapping system can plot the call for service, and place it on the officer's screen. Additionally, with the Mobile Data System, the 9-1-1 Center and all of the police officers can track all other police units on maps through the use of an onboard global positioning system (GPS) for automatic vehicle location. This tool serves to provide for police unit accountability and allows the department to know the location of all police cars at any given time in order to route the closest police car to a call for service.
During a call for service, an officer may need to check the computer for a license status, to see if property is stolen, or if a person has any active warrants. Before, these checks were done with voice communications and took an average of four minutes to conduct. With mobile data, officers can conduct these checks almost instantaneously.
The computer system checks all state and federal databases, and returns any information that meets the criteria. The system alerts officers of any potential warrants or any other vital information needed to make decisions.
Once officers have completed a call for service, they can return to the dispatch screen and add comments. These comments become an important part of the official 9-1-1 record for that call for service.